Product Manager (Retail Savings)

Welcome to the Savings team! We are a passionate group of just over 35 (and growing) experts on a mission to make our savings products work for our members.

We have a real sense of purpose – to improve the lives and financial wellbeing of our savers.

We’re looking for a Product Manager to be part of our fantastic Delivery team who are responsible for implementing our new product propositions, delivering changes to support trading objectives as well as proactively identifying ways to stop things going wrong and fixing them when they sometimes do. 

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London, Swindon or Northampton office.

What you’ll be doing

As a Product Manager within our team you’ll:

• Lead on key Savings initiatives; developing and implementing delivery plans for activities that help improve member outcomes, support trading objectives and simplify our processes

• Collaborate with people across the Society to execute our strategy, supporting key projects and providing product expertise

• Work with the team to build a detailed knowledge of our policies, processes and systems, ensuring that robust controls are in place to protect members and the Society

• Help maintain our Savings product book through the coordination and delivery of Run The Business activities

• Work closely with colleagues across the Society for example, Communications, Technology, Digital, Retail and Risk teams to get the support we need to put things right, when they do sometimes go wrong, and support the identification and delivery of the necessary controls to stop it from happening again

 
 

About you

The minimum requirements for the role are:

• An established Product Manager or similar, with detailed knowledge and experience of how Savings products operate, their Terms & Conditions & recent experience in the Savings industry

• Recent experience in leading or supporting projects or change, including readiness plans, testing, stakeholder management and reporting  

• An ability to clearly present information to senior executives in the Society as well as the wider team

• Experience of stakeholder management with strong collaboration skills. Experience building strong relationships with colleagues across the Society and using a range of influencing skills to help us reach positive outcomes.

• Experience analysing processes, policies and procedures, with a curious and inquisitive mind to spot opportunities and make improvements that protect our members and the Society.

• Strong resilience and able to handle challenges and setbacks, being adaptable and able to work collaboratively to respond positively to gain consensus on the way forward

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%

• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career

• 25 days holiday, pro rata

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.