Our purpose

We’re owned by our members, not shareholders. That’s anyone who banks, saves or has a mortgage with us. Which means we can always focus on what’s best for them. It’s our fundamental difference.

In 2025 we made our third Nationwide Fairer Share Payment to over four million of our members. We will have paid out over £1 billion to eligible members since 2023.

We are rated the UK’s best high street banking provider for customer satisfaction in the building society and banking sector*. We are also proud to be Which? Best Banking Brand of the Year 2025.  

We know that our customers still value speaking face-to-face, that’s why we have the UKs biggest branch network – and we’re committed to keeping every one of our branches open until at least the start of 2028**.

We feel what customers feel, using their feedback and insights to keep doing more. We say it straight, honest and direct, with good intent. We push for better, challenging the status quo. We get it done – each taking accountability for delivering brilliant customer experiences. We feel what customers feel, using their feedback and insights to keep doing more. Wherever we can, we offer hybrid working, freedom and flexibility, plus vital time together to connect, collaborate and build more rewarding relationships. 

Simply brilliant experiences
We collaborate to deliver a personal, seamless, and easy experience, from start to finish.

More rewarding relationships
We build deeper, broader, more lifelong relationships that provide the best value in banking.

Beacon for mutual good
We focus our impact on the issues that matter most to customers, businesses, and society, in a way only we can.

Simplify, integrate and grow
We unlock our potential and deliver more for customers, together.

As a community, we want our working lives to count. From your first day at Nationwide, you can make a difference. We work to be a force for good. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of society.

Banking – but fairer, more rewarding, and for the good of society.

Reported by The UK Customer Satisfaction Index (January 2025) published by The Institute of Customer Service*. 

We have promised to keep every one of our branches open until at least the start of 2028. There may be circumstances outside of our control that mean we have to close a branch. But we will only do this if we don’t have another workable option**.