Compliance Advice Manager

The small, central Whistleblowing team at Nationwide are responsible for responding to employee concerns of potential or actual wrongdoing, misconduct or inappropriate behaviours. We ensure that these are appropriately assessed, investigated and where necessary action taken. We manage direct contact with individuals who raise concerns through the Whistleblowing process.

We now have an exciting opportunity to join our team on a Fixed Term Contract basis (21 hours per week for 10 months) to help us continue to support our colleagues in maintaining an effective and appropriate Speak Up/Whistleblowing process. The Whistleblowing Team are very dedicated to their purpose and are forward thinking. This role offers an opportunity to join a team that provides a really important function for the benefit of the Business and our colleagues.

The role will be central to the investigation of concerns raised/allegations made and will have direct involvement in the governance, controls and reporting arrangements. It is essential that the role-holder helps maintain the integrity of the whistleblowing process and is able to demonstrate neutrality, integrity and discretion at all times.

The Whistleblowing Team form part of Nationwide’s Risk Community and report to the Society’s Director of Compliance and Regulatory Affairs. They are responsible for responding to Whistleblowing concerns raised by colleagues and overseeing any subsequent investigation that is deemed appropriate.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

The role is extremely varied and will enable you to work with teams and stakeholders across Nationwide. It provides an opportunity to genuinely make a difference and contribute to upholding the Society’s values.

You will be involved in supporting Whistleblowers through their whistleblowing journey, ensuring they are kept updated and that the information they have provided is treated sensitively and confidentially.

You’ll also be expected to support and oversee any subsequent investigation that is initiated as a result of whistleblowers raising their concerns and then briefing/updating senior audiences on developments and outcomes. Excellent investigatory and communication skills (both verbal and written) are therefore vital ingredients.

You will be required to operate reactively, adapting and re-prioritising workloads, having sound judgement and a lateral thought process to aid in capturing your decision making and rationale.

We’ll need you to produce a Terms of Reference for each investigation to outline the key areas of concern and investigatory approach. In some instances, you’ll be asked to undertake the whistleblowing investigation, including collection and analysis of evidence, internal interviews, producing a summary report and presenting the findings and recommended outcome to the Whistleblowing Committee.

About you

We are interested in people who are passionate about doing the right thing and in the right way. Being able to show empathy for those employees who raise concerns whilst ensuring that you remain neutral and independent throughout the investigation process. It is of paramount importance that you are able to demonstrate discretion as you will be working on highly sensitive and strictly confidential matters.

You’ll have an enquiring, probing mindset with the ability to analyse issues/problems and consider alternative ways to approach them.

As a minimum requirement, you’ll need:

• Demonstrable and recent experience of conducting or leading investigations or reviews that have originated from whistleblowers.
• Excellent interview skills with experience of managing difficult and challenging conversations with individuals whilst eliciting the required information.
• Being able to analyse information to establish the facts in a given situation and using sound judgement to recommend an informed outcome.
• Experience of training and presenting to small and large audiences, internal and/or external to Nationwide.
• Be able to demonstrate and show empathy to individuals, who are sometimes experiencing challenging circumstances;
• Have strong verbal and excellent written communication skills, with a particular emphasis on note-taking, report writing and presenting to a senior audience.

Our Customer First behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: 

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us different

‘Banking – but fairer, more rewarding, and for the good of society’

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.