Admin Support Assistant

As an Administrative Support Assistant, you’ll be working closely with the Director of Everyday Banking, supporting them in their role with diary management accountabilities, through to providing accurate and prompt administrative as well as business support for the wider Retail Products team.

You’ll support with the co-ordination of business administration activities to help with the smooth running of the team and delivery of objectives and outcomes. There’s never been a more exciting time to join our Retail Products team, as we work to enhance our propositions and customer journeys.

The working hours (per week) for this role can be between 28 and 35.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London or Swindon office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You’ll be providing administrative support to the Director of Everyday Banking, including diary management to ensure that they can be as organised and effective in their role as possible. You’ll also work closely with our Retail Products Business Support Manager, providing wider administrative support across the team. 

You will support the smooth running of the team and delivery of objectives and outcomes. This will be wide-ranging, so you’ll be proactive and organised, and will include assistance with planning and preparation of any papers or reports, collation of data and information, meeting minute taking, tracking of actions and activities, through to co-ordination of cyclical people activity and requirements across wider the team.

About you

• Successful and strong background and experience in assistance and/or planning and organising roles, such as Personal Assistant, or Project Management Office experience
• Extensive experience supporting a Director with Diary Management
• Prior experience of stakeholder engagement
• You’ll be innovative and self-motivated, with the ability to work independently but confidentially, and at pace in a very proactive way, with a forward-thinking, highly-organised and collaborative approach. You’ll have excellent organisational skills and can prioritise and multi-task with ease, including the ability to plan and reschedule project and duties as necessary.
• Take ownership for day-to-day operational issues, working collaboratively and supporting of activity co-ordination, across the team until resolution, which will mean your empathetic and sensitive where necessary
• You will have excellent proficiency and skills in the use and application of all Microsoft Office tools and systems
• If you don’t know something, you will be naturally inquisitive and motivated to find out, and this will ensure you have a comprehensive understanding of how your Everyday Banking team work, as well as across the wider Retail Products function
• You will be excellent at building and maintaining relationships.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

Banking – but fairer, more rewarding, and for the good of society

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.