Customer Representative - Glasgow

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this. 

It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. 

We need a Customer Representative for our branch in Glasgow, Scotland.   

This role is a 12 month fixed term opportunity working full time, 35 hours per week, Monday to Saturday.

If this role is advertised as part time the salary will be pro rata. 

You’ll need to be within a 45 minute commute of the branch you’re applying to work in, and here’s the good news. Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. So if the location you’re considering is outside the 45 minutes then please check our other vacancies that are closer to you. 

Your training will be based virtually in branch. 

Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken. 

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including: 

• 25 days holiday pro rata 
• From January 2026, all colleagues will have access to fully funded private medical insurance 
• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16% 
• Access to an annual performance related bonus 
• Access to training to help you develop and progress your career 
• A great selection of additional benefits through our salary sacrifice scheme 
• Life assurance worth 8x your salary 
• Wellhub – access to a range of free and paid options for health and wellness 
• Up to 2 days of paid volunteering a year 

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide. 

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. 

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. 

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. 

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. 

What to do next

 If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

Once we’ve received your application successfully, we will invite you to the first stage; our online assessments! 

Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what’s important to us in a member facing role at Nationwide. 

In your candidate hub you’ll also be able to get hints and tips and watch video’s from our colleague’s giving you a really good idea of what it’s like to work here at Nationwide. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.