Customer Representative - Burgess Hill

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this. 

It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. 

We need a Customer Representative for our branch in Burgess Hill, Sussex.

This role is a permanent position working full time, 35 hours per week, Monday to Saturday. Our Interview Date is likely to be 14th November 2025

If this role is advertised as part time the salary will be pro rata. 

You’ll need to be within a 45 minute commute of the branch you’re applying to work in, and here’s the good news. Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. So, if the location you’re considering is outside the 45 minutes then please check our other vacancies that are closer to you. 

Your training will be based virtually in branch. 

Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken. 

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

What is important is to know every branch is different, and we are all in this together working to have the best version of our branches! 

What can’t a Customer Representative do! This is the great part about this role, it’s so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.  

We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day. 

About you

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse. 

Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including: 

• 25 days holiday pro rata 

• From January 2026, all colleagues will have access to fully funded private medical insurance 

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16% 

• Access to an annual performance related bonus 

• Access to training to help you develop and progress your career 

• A great selection of additional benefits through our salary sacrifice scheme 

• Life assurance worth 8x your salary 

• Wellhub – access to a range of free and paid options for health and wellness 

• Up to 2 days of paid volunteering a year