Risk Manager Oversight

Risk Manager Oversight (Data) - 12 months secondment opportunity

We’re navigating significant change at Nationwide. It’s an exciting time as we evolve to a new future that sees us accelerate delivery of our strategic aims, value to our Members and engage colleagues around new ways of working.

At the same time, we are investing in the Operational Risk Oversight team in the second line of defence. We are increasing the capacity, seniority, and capability of the team to ensure we can continue to add customer value by investigating, challenging, and influencing across the Society.

Nationwide collects, stores, and processes customer data to provide effective services and is committed to protecting personal data under its control. The rapid growth of digitisation and demand for enhanced customer experience leads to greater volumes of data to control, and more complex challenges in ensuring that data is used ethically and appropriately, including in relation to emerging developments in AI. This requires an evolving set of skills both to operate and maintain systems and ensure a rigorous focus on customer outcomes and vulnerability. The data governance framework, including its controls and processes remains focussed on enhancing data quality, and improving internal access and use of personal data, to ensure compliance with Data Protection requirements. This role is within the 2nd line of the 3 lines of defence model.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London, Swindon, Northampton or Dunfermline Offices.  If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

• Providing challenge and feedback for the Head of Data Oversight to use with the Executive Directors on the effectiveness of their business risk management

• Facilitating deep dive reviews as required across the business in relation to control assessment validation, incident / root cause analysis

• Continuous improvement of risk management and controls by working effectively in partnership with key business stakeholders and dependent functions / divisions, providing advice, challenge and expertise on a range of complex risk issues.

• Oversee business compliance with the Group Policy Framework;   analysing assurance results and other data to anticipate potential systemic risk, ensuring early and rigorous action planning to manage and mitigate.

• Assist the wider business risk community to identify process and control weaknesses, escalating / reporting these through correct governance and developing remedial action plans ensuring these are robust and timely.

• Provide advice and supporting data to Executive and Senior management to inform performance management assessments of the business and specifically for the Operational Risk Policy Managers and Divisional Operational Risk Officers.

• Advise on existing, new and emerging regulation, to guide, support, validate and challenge business areas, ensuring effective compliance and policy management.

About you

• We’ll need you to have a demonstrable track record of risk and control leadership, within a Regulator, coupled with expert knowledge of Data Risk e.g. Data Protection, Data Governance, Data Architecture, IT solutions, Privacy, and change delivery

• Experience of working within, or oversighting Data Protection and Governance Frameworks such as UK GDPR & Data Protection Act / DCAM

• Ability to demonstrate decisiveness and sound judgement on a consistent basis. With proven critical thinking, you’ll comprehend and assimilate information rapidly, break down complex problems

• You’ll be a high performing team player

• You’ll be resilient and calm under pressure, stepping back and considering the bigger picture and be comfortable leading through uncertainty and ambiguity

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including

•  A personal pension - if you put in 7% of your salary, we'll top up by a further 16% 

•  Up to 2 days of paid volunteering a year 

•  Life assurance worth 8x your salary 

•  A great selection of additional benefits through our salary sacrifice scheme 

•  Wellhub - Access to a range of free and paid options for health and wellness.

•  Access to an annual performance related bonus 

•  Access to training to help you develop and progress your career

•  25 days holiday, pro rata

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.