EN04 Engineer - Customer Servicing – Branch Teller

As a Lead Engineer you will ensure our systems and platforms are designed, developed and tested in a resilient and secure manner, aligned to strategy, ensuring we’re applying good engineering practices and principals.

This role will drive a culture of continuous improvement, with a focus on building technical capability (including people) across all disciplines. Across CT, we have an important journey ahead of us to build and maintain our position in the market and respond to changing customer needs, guided by the strategic pillars of More Rewarding Relationship, Simply Brilliant Service and Focused, Fit and Fast.

This role is within the Customer Servicing CIO function.  Branch Office System Software (BOSS) is Nationwide's Teller System and as an application has recently been transferred to Customer Servicing together with a roadmap of modernisation for the current BOSS application and an aspiration to build a new “Teller of the Future” application.  This is a great opportunity for the right individual to lead the design and build of the new application from the ground up.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London, Bournemouth or Northampton offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

Day-to-day you’ll be leading a team delivering first-class solutions in an Agile environment, adopting DevOps practices to enable rapid iteration and driving continuous improvements.

You’ll be responsible for mentoring and developing your team to help build our development process and strategies.

Provide technical expertise at parts and/or all stages of the delivery lifecycle, including providing technical leadership and consultancy to stakeholders

Involved in creating technical design documents from the functional specification documents

We want you to nurture and value proactive habits and to develop contacts and relationships, so things are done faster and more efficiently.

We will expect you to get stuck in and have a go, and we will provide any support needed to learn new things in new areas.

Line Management responsibility for the feature team Leads to include capability development, coaching, nurturing, performance management and pastoral care.

Involve in the implementation, administration and support of new initiatives as part of VM integration

About you

• Functional and technical experience in managing and designing Branch Teller systems and processing

• Strong experience in C#, .NET (8+), .NET framework 4.8
• Experience of designing and deploying container based microservice applications
• Knowledge of modern front-end frameworks (React) would be beneficial.
• Good understanding of modern development practices, including clean architecture principles.
• Knowledge of Cloud platforms (AWS, Azure), Docker/Kubernetes, Git Source Control, CI/CD pipelines (GitHub Actions, Harness), Infrastructure as Code

• Experience of managing and leading small technical teams, comfortable leading design discussions and technical decision-making

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%

• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 30 days holiday, pro rata

• Individual healthcare cover

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.