Customer Representative - Reading

What you’ll be doing

What is important is to know every branch is different, and we are all in this together working to have the best version of our branches! 

What can’t a Customer Representative do! This is the great part about this role, it’s so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.  

We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day. 

About you

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse. 

Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications. 

We are the front line in protecting our customers, building our society 

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:  

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind 

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand 

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development 

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes. 

   

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. 

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including: 

• 25 days holiday pro rata 

• From January 2026, all colleagues will have access to fully funded private medical insurance 

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16% 

• Access to an annual performance related bonus 

• Access to training to help you develop and progress your career 

• A great selection of additional benefits through our salary sacrifice scheme 

• Life assurance worth 8x your salary 

• Wellhub – access to a range of free and paid options for health and wellness 

• Up to 2 days of paid volunteering a year 

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide. 

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. 

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. 

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. 

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. 

What to do next

 If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

Once we’ve received your application successfully, we will invite you to the first stage; our online assessments! 

Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what’s important to us in a member facing role at Nationwide. 

In your candidate hub you’ll also be able to get hints and tips and watch video’s from our colleague’s giving you a really good idea of what it’s like to work here at Nationwide. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.