Change Analyst

As a Change Analyst within the Finance function, you will play a key role in supporting the delivery of strategic reconciliation initiatives. We’re involved in critical change projects modernising and updating our systems, so you’ll be working on projects helping to deliver change. A flexible and adaptable approach is critical. You will be able to demonstrate a strong knowledge of controls and fulfilling audit requirements to ensure compliance with our statutory obligations. You will also be expected to identify key stakeholders and cultivate strong working relationships to facilitate the successful delivery of change initiatives. 

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

With the team predominantly located in Swindon, travel to this location will be essential on average twice monthly basis were you to be based in London.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

 

What you’ll be doing

Your responsibilities will include gathering and documenting requirements for new reconciliations, migration activities, and enhancements to existing processes.

You will be responsible for designing the reconciliation build framework within the strategic reconciliation tool, providing clear, structured, and actionable instructions to the build team. 

Additionally, you will develop and execute user acceptance testing (UAT), including the creation of test scripts and completion of associated governance activities.

Your role will also involve contributing to the design of future-state (‘To Be’) process documentation and procedural guidelines. You will deliver training to end users and support business readiness activities to ensure smooth adoption of changes.

Throughout implementation, you will provide hands-on support to reconciliation and build teams, including live proving and warranty phases. 

About you

At a minimum you will own:

•Proven background in Finance or hands-on experience with reconciliation processes.

•Demonstrated expertise in change management, comfortable with change with a focus on driving process improvements and operational efficiency.

•Strong analytical skills with the ability to interpret and manage complex data sets effectively.

•Proficient in Microsoft Office applications, particularly Excel and Visio, with the ability to create detailed documentation and visual process maps. Working with Pivot tables, Formulas and Vlookups will be a typical part of your workload. 

•Academic qualifications in Mathematics at A-Level or equivalent or higher, supporting strong numerical and problem-solving capabilities.

•Confident and effective communicator, experienced in engaging with stakeholders across all levels within project workstreams.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including: 

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%

• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. 

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.